FAQs
How to choose the right size?

You can view our size guide here. Each product description also includes Model Fit Notes, detailing the model's measurements and the size she's wearing.

If you're still unsure, feel free to email us at lisandrathelabel@gmail.com.
What currency are Lisandra prices set to?

All prices on Lisandra The Label are listed in Indonesian Rupiah (IDR), regardless of the country you're shopping from.
What are Lisandra's sustainability practices?

We are committed to slow fashion, creating timeless, high-quality pieces that are made to last. Each garment is handcrafted in Bali by local artisans, supporting traditional craftsmanship and ethical production. By producing in small, limited batches, we minimize waste and avoid overproduction.

Our materials are carefully selected with sustainability in mind, favoring natural fibers and low-impact processes whenever possible. To reduce our environmental footprint, we use reusable tote bags and biodegradable poly mailers for our packaging.

By choosing Lisandra, you're not only embracing effortless resort elegance, you’re also supporting mindful fashion that values people, the planet, and the art of handmade design.
Does Lisandra have a retail shop in Bali?

We don’t have a physical store in Bali, but you can find us at our stockist:

The Conscious Society
Jl. Raya Semat No. 17B, Bali
Do you offer free delivery within Bali?

We offer free delivery within Bali via local post.
For online orders, just enter your Bali address at checkout to receive free shipping automatically.
For same-day delivery via Gojek, please contact us on WhatsApp at +62 823 4189 2057.
Do you ship internationally?

Yes, we ship with DHL Express from Bali, Indonesia. For more details on shipping and duties, click here.
Are tax & duties included in my order?

Please note that import taxes are not included in your order total. Depending on your country's regulations, additional duties or customs fees may apply upon delivery.
How should I care for my Lisandra garments?

To preserve the beauty and shape of your delicate knit and crochet pieces, follow these care instructions:

  • Hand Wash Only: Gently hand wash in cold water with a mild detergent. Avoid scrubbing or wringing the fabric.
  • Do Not Machine Wash or Tumble Dry:Machine washing or tumble drying can stretch, shrink, or damage the delicate fibers.
  • Lay Flat to Dry: After washing, reshape the garment and lay it flat to air dry. Avoid hanging, as this may cause stretching or misshaping.
  • Store with Care: Always fold rather than hang.

Each Lisandra piece is handmade with care, treat it gently to enjoy it season after season.